Understanding service members and their associated family members' satisfaction is key to the success of MPHI providers, but traditional surveys are ineffective in capturing the true sentiment of your residents. Traditional surveys often fall short in providing valuable feedback residential teams need because:
Resident participation as low as 20%
Data structures are too rigid
Doesn't yield actionable insights
Take the guesswork out for your installation teams by harnessing the power of organic conversations and advanced AI natural language processing with Kipsu. Kipsu captures in-the-moment feedback directly from resident interactions, providing real-time insights to installation teams on resident thoughts, concerns, and overall sentiment.
Why MPHI providers use Kispu
Actionable Feedback and Rapid Feedback Loop
Utilize real-time feedback to make informed decisions and improve service member satisfaction.
Enable team members to react quickly and efficiently to resident feedback before issues escalate
Collect feedback from more than the “lovers and haters” who fill out surveys and understand a broader range of resident satisfaction
Identify Possible HotSpots to Optimize Performance Incentive Fees
Hone in on the most common topics discussed
Foster better communication and stronger relationships by responding promptly to residents needs
Prevent negative feedback by opening channels of communication in the moment to provide acknowledgement and quick fixes to problems
Enhance Resident Communication
Generate discussions around the resident journey (move-in, maintenance, etc.) and lease renewal.
Personalize messages and content by including residents first names, sign-offs, and resident specific details (ex, unit number, building name, floor, etc.)
Get ahead with Kipsu.
Elevate your approach to service members and their families and ensure a positive, responsive community today, saving you money on fees tomorrow and beyond.
