--- title: Kipsu | Resident Sentiment for MPHI Providers description: Understanding service members and their families sentiment in-the-moment to improve conditions as they happen --- [![Kipsu](https://hello.kipsu.com/hubfs/raw_assets/public/Kipsu_December_2022/images/Header-logo.svg "Kipsu")](https://www.kipsu.com/?) - Solution - [Hospitality](https://www.kipsu.com/hospitality?) - [Housing](https://www.kipsu.com/shopping?) - [Airports](https://www.kipsu.com/airports?) - [Housing](https://www.kipsu.com/housing?) - [Higher Education](https://www.kipsu.com/higher-education?) - [Healthcare](https://www.kipsu.com/healthcare?) - [Learn More](https://www.kipsu.com/solution?) - [Enterprise](https://www.kipsu.com/enterprise?) - [Blog](https://www.kipsu.com/blog?) - Resources - [Blog](https://www.kipsu.com/blog?) - [Case Studies](https://www.kipsu.com/case-studies?) - [Webinars/Events](https://www.kipsu.com/webinars?) - About Us - [About us](https://www.kipsu.com/about?) - [Careers](https://www.kipsu.com/careers?) - [Team](https://www.kipsu.com/team?) - [Kipsu News](https://www.kipsu.com/kipsu-news?) - Support [Get Started](https://www.kipsu.com/demo-request?) 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[![Kipsu](https://hello.kipsu.com/hubfs/raw_assets/public/Kipsu_December_2022/images/mobile-logo.svg "Kipsu")](https://www.kipsu.com/?) - [Home](https://www.kipsu.com/?) - Solution - [Hospitality](https://www.kipsu.com/hospitality?) - [Higher Education](https://www.kipsu.com/higher-education?) - [Shopping](https://www.kipsu.com/shopping?) - [Airports](https://www.kipsu.com/airports?) - [Living Environments](https://www.kipsu.com/housing?) - [Healthcare](https://www.kipsu.com/healthcare?) - [Enterprise](https://www.kipsu.com/enterprise?) - [Blog](https://www.kipsu.com/blog?) - Resources - [Blog](https://www.kipsu.com/blog?) - [Case Studies](https://www.kipsu.com/case-studies?) - [Webinars / Virtual Events](https://www.kipsu.com/webinars?) - About Us - [About us](https://www.kipsu.com/about?) - [Careers](https://www.kipsu.com/careers?) - [Team](https://www.kipsu.com/team?) - [Kipsu News](https://www.kipsu.com/kipsu-news?) - Support - [Log In](https://secure.kipsu.com/?) - [Request a Conversation](https://www.kipsu.com/demo-request?) # The new survey is no survey ### Bringing MPHI leaders closer to service members and their families   [Learn More About Kipsu](https://hello.kipsu.com/multifamily-mphi#demo-form) ![LivEnvAds-05](https://hello.kipsu.com/hubfs/LivEnvAds-05.png "LivEnvAds-05") ### Understand service member and family sentiment Understanding service members and their associated family members' satisfaction is key to the success of MPHI providers, but traditional surveys are ineffective in capturing the true sentiment of your residents. Traditional surveys often fall short in providing valuable feedback residential teams need because: - Resident participation as low as 20% - Data structures are too rigid - Doesn't yield actionable insights Take the guesswork out for your installation teams by harnessing the power of organic conversations and advanced AI natural language processing with Kipsu. Kipsu captures in-the-moment feedback directly from resident interactions, providing real-time insights to installation teams on resident thoughts, concerns, and overall sentiment. # Why MPHI providers use Kispu ![unlimited-messages](https://hello.kipsu.com/hubfs/unlimited-messages.png "unlimited-messages") ### **Actionable Feedback and Rapid Feedback Loop** - Utilize real-time feedback to make informed decisions and improve service member satisfaction. - Enable team members to react quickly and efficiently to resident feedback before issues escalate - Collect feedback from more than the “lovers and haters” who fill out surveys and understand a broader range of resident satisfaction ### **Identify Possible HotSpots to Optimize Performance Incentive Fees** - Hone in on the most common topics discussed - Foster better communication and stronger relationships by responding promptly to residents needs - Prevent negative feedback by opening channels of communication in the moment to provide acknowledgement and quick fixes to problems ![Illustration\_Messaging\_Ticketing\_Integrations](https://hello.kipsu.com/hs-fs/hubfs/Illustration_Messaging_Ticketing_Integrations.png?width=2000&height=2000&name=Illustration_Messaging_Ticketing_Integrations.png "Illustration_Messaging_Ticketing_Integrations") ![messaging-guest](https://hello.kipsu.com/hubfs/messaging-guest.png "messaging-guest") ### Enhance Resident Communication - Generate discussions around the resident journey (move-in, maintenance, etc.) and lease renewal. - Personalize messages and content by including residents first names, sign-offs, and resident specific details (ex, unit number, building name, floor, etc.) ## Get ahead with Kipsu. Elevate your approach to service members and their families and ensure a positive, responsive community today, saving you money on fees tomorrow and beyond.   [![Kipsu](https://hello.kipsu.com/hubfs/raw_assets/public/Kipsu_December_2022/images/footer-logo.svg "Kipsu")](https://www.kipsu.com/careers?#) We build relationships.™ [Contact Sales](https://www.kipsu.com/demo-request?) 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